Refund Policy
A legal disclaimer
The information provided in this Refund Policy is intended for general business use and outlines the policies of N&N Tech Geeks LLC regarding returns, refunds, and exchanges. While we aim to clearly define our terms, this policy should not be considered legal advice. Customers are encouraged to review all terms carefully before making a purchase. By using our services or purchasing our products, you agree to the terms outlined below.
Refund Policy Overview
This Refund Policy establishes the terms under which N&N Tech Geeks LLC may provide refunds, returns, or exchanges for products and services. Due to the nature of our business, which includes custom 3D printed items and technical services, not all purchases are eligible for refunds.
Eligibility for Refunds
Refunds may be considered under limited circumstances, including defective products, incorrect items received, or failure to deliver a service as agreed. To be eligible, customers must contact us within a reasonable timeframe after receiving the product or service. Proof of purchase may be required.
Non-Refundable Items & Services
The following are generally non-refundable:
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Custom or made-to-order 3D printed items
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Personalized products
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Completed technical or repair services
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Items that have been used, altered, or damaged after delivery
Once production or service work has begun, orders are considered final.
Partial Refunds & Restocking Fees
In certain cases, approved returns may be subject to a restocking fee (typically 15–25%) depending on the condition of the item. Partial refunds may be issued if items are returned in a condition different from how they were received.
Returns Process
If a return is approved, customers must follow the return instructions provided by N&N Tech Geeks LLC. Customers are responsible for return shipping costs unless the issue was caused by us. Items must be returned in their original condition when applicable.
Processing Time
Refunds, if approved, will be processed within a reasonable timeframe after inspection of the returned item or review of the service issue. Processing times may vary depending on the payment method used.
Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part (such as incorrect or defective items). We are not responsible for lost or damaged return shipments.
Policy Updates
N&N Tech Geeks LLC reserves the right to modify or update this Refund Policy at any time without prior notice. Continued use of our services constitutes acceptance of any changes.
Contact Us
For any questions regarding refunds or returns, please contact:
N&N Tech Geeks LLC
Email: [your business email]
Location: Taunton, MA